Shipment
DHL shipping
Our products are shipped using our logistics partners :
-
DHL , for worldwide deliveries
-
Swiss Post , for deliveries within Switzerland and Liechtenstein
Unless otherwise stated, the delivery time is 7-10 working days until your order is ready for shipment.
Shipping costs
Shipping of our products within Europe is free of charge.
DHL transit times:
| country |
DHL transit time 1
|
Shipping costs |
| Germany |
1-3 working days 1
|
for free |
| Austria |
1-3 working days 1
|
for free |
| Netherlands, Belgium, Luxembourg |
3-5 working days 1
|
for free |
| Spain, France, Italy, Portugal, Greece |
5-10 working days 1
|
for free |
| Great Britain, Ireland |
5-10 working days 1
|
for free |
| Denmark, Finland, Norway, Sweden, Iceland |
5-10 working days 1
|
for free |
| Poland, Romania, Slovakia, Czech Republic, Hungary |
5-10 working days 1
|
for free |
| Switzerland |
5-14 working days 1
|
for free |
1 unless otherwise stated
We deliver your order free of charge to countries outside of Europe for orders over €1,000.00 .
Information regarding shipping to non-EU member states ( does not apply to Switzerland ) :
Invoices are issued in the respective national currency, excluding Austrian VAT (currently 20%). Customs processing fees and the applicable VAT in the destination country will be charged to the recipient by the respective customs authorities. Please note that all customs duties and VAT amounts are the responsibility of the recipient; this also applies to returns from non-EU countries.
Are you from Switzerland or Liechtenstein? Then the favorable special regulation for Switzerland applies to you .
Delivery time
The delivery time for items is usually 7 to 10 working days from receipt of payment.
Shipping items
Some items are shipped as bulky goods due to their size or weight. Additional shipping costs apply and will be shown on the invoice.
Delivery time information
The exact delivery time for your order will be displayed in your shopping cart for online orders and will be communicated to you personally by our staff if you place an order by phone. If you provided us with your email address when placing your order, we will also send you an order confirmation, which will confirm the delivery time again. We will also send you other helpful information related to your order via your email address, such as delivery and return confirmations or free payment reminders.
Delays
Should some items be temporarily unavailable or the promised delivery time be delayed, we will inform you by email.
Shipment splitting
If the waiting time becomes too long, we will automatically split your shipment. This means you will receive the available items first, and the delayed items will follow in a separate package. If we have your email address, we will send you a shipping confirmation when your order is dispatched in multiple packages.
Logistics partner
We will pack your ordered items as quickly as possible and hand them over to our logistics partners DHL or Swiss Post for shipping. Please note that we have no control over delays caused by our logistics partners.
Shipment tracking
Using your package identification number/tracking number, you can check the current delivery status of your package at any time, even if the shipping method does not include package tracking. Further information on shipment tracking can be found in your delivery confirmation email or by contacting our customer service by phone.
