Shipping

DHL shipping

Our products are shipped reliably by our logistics partners DHL and Swiss Post:

  • DHL – for international deliveries worldwide
  • Swiss Post – for deliveries within Switzerland and to Liechtenstein

Unless otherwise stated for the product concerned, our production and processing time is usually 7–10 business days from receipt of payment. Your order is then handed over to our logistics partner.

Shipping costs

Within Europe, we offer free shipping on orders over €100.

DHL transit times:

Country DHL transit time¹ Shipping costs
Germany 1–3 business days free
Austria 1–3 business days free
Netherlands, Belgium, Luxembourg 3–5 business days free
Spain, France, Italy, Portugal, Greece 5–10 business days free
United Kingdom, Ireland 5–10 business days free
Denmark, Finland, Norway, Sweden, Iceland 5–10 business days free
Poland, Romania, Slovakia, Czechia, Hungary 5–10 business days free
Switzerland, Liechtenstein 1–3 business days free

¹ The transit times shown are calculated from handover to the shipping provider and apply unless otherwise stated for the product concerned.

For deliveries outside Europe, we offer free shipping on orders over €1,000.

You can find the applicable international DHL transit times at DHL International Premium.

🇺🇸 Shipping to the USA – Customs Duties Included

For orders delivered to the United States, we cover any applicable US import duties for you.

Your order will be shipped with DHL International. The import duties we cover are already included in our sale prices specifically for the USA.

You will not incur any additional customs fees upon import or delivery.

US Orders: Customs Duties Included – no additional customs duties upon delivery.

Any local taxes that may apply, especially US Sales Tax, are independent of this and are governed by the applicable laws and regulations.

Information on shipping to non-EU member states

The following information does not apply to deliveries to the USA, Switzerland or Liechtenstein, which are subject to separate shipping and customs regulations.

For deliveries to other non-EU countries, invoices are generally issued without Austrian VAT, provided the legal requirements for a tax-exempt export delivery are met.

Depending on the destination country, customs duties, import VAT, and other government or customs fees may apply upon import. These are charged by the destination country or the responsible service provider and must be paid by the recipient.

This also generally applies to any duties and costs associated with returns from non-EU countries.

Are you ordering from Switzerland or Liechtenstein?
Our special shipping and customs policy for Switzerland and Liechtenstein applies to you.

Delivery time

Production and processing of our items usually takes 7–10 business days from receipt of payment, unless a different delivery time is specified for the product.

As many of our products are made to order, production times may be longer, especially during peak season. If you have any questions about current delivery times, we are always happy to help.

Freight and bulky items

Some of our products are shipped as bulky goods or by freight carrier due to their size or weight. Additional shipping costs may apply. Any additional costs will be shown during checkout or on the invoice.

Information about your delivery

The delivery time applicable to your order is shown in the online shop and confirmed again in your order confirmation.

Once your order has shipped, you will receive a shipping confirmation by email with all relevant information about your delivery.

Liability after delivery

Please note that responsibility for the shipment transfers to the customer once it has been properly handed over to the recipient or a person authorized by them to accept it.

If DHL tracking shows a shipment as delivered, this is considered proof of delivery as part of the shipping review.

Delays

If an item is temporarily unavailable or the stated production or delivery time is delayed, we will of course notify you by email.

Partial deliveries

If the completion of individual items in an order is delayed, we can ship the items already available in advance as a partial delivery. We will notify you by email if your delivery is split.

Our logistics partners

Once your order is ready, it will be carefully packaged and handed over to our logistics partner, DHL or Swiss Post.

Please note that we have no direct control over delays caused by the respective carrier or customs authorities after the shipment has been handed over to them.

Shipment tracking

After shipping, you will receive a tracking number with a tracking link, if available for the selected shipping method. This lets you track the current status of your delivery online at any time.