Cooling-Off Period & Returns

14-Day Cooling-Off Period

Orders placed with chillisy® are subject to a cooling-off period of 14 days from the day on which you or a person designated by you received the goods.

Within this period, you may inspect the goods and, if you wish to exercise your right of withdrawal, return them to us.

Please handle our products carefully during the cooling-off period. Returned items must be in perfect, clean condition and in their original packaging.

Returns

Please contact us before returning the goods so that we can provide you with the relevant return information.

Returns sent carriage forward or with insufficient postage will not be accepted. 

Return address

Returns must be sent exclusively to the following address:

chillisy®
c/o Paketservice
Von-Behring-Str. 3
88131 Lindau
Germany

Return costs in the event of withdrawal or dissatisfaction

If the goods are returned as part of exercising the right of withdrawal, for example because you do not like the ordered item, it does not meet your personal expectations, or you have changed your mind, the customer is responsible for the return costs.

This applies to returns from all countries.

For returns from Switzerland, please contact us in advance so that we can provide you with the exact return address within Switzerland.

If chillisy® has made an error

Of course, you will incur no return costs if the return is necessary due to an error for which chillisy® is responsible.

This applies, for example, if:

• the wrong item was delivered,
• the wrong color was delivered,
• the wrong size was delivered, or
• the delivered goods have a justified defect.

In these cases, chillisy® will cover the necessary return costs or arrange the return.

In this case too, please do not return the goods carriage forward; instead, contact us in advance so that we can arrange the return for you.

Damaged or defective delivery

Please check your order for completeness and visible damage as soon as possible after receipt.

If your order arrives damaged, incomplete, or defective, please contact us as soon as possible and, if possible, send us photos of the item and packaging. This will allow us to review your request quickly and find a suitable solution for you.

Condition of returned goods

Please note that products should only be inspected to the extent that would also be possible in a retail store.

If the goods are used beyond the necessary inspection, or if there is dirt, damage, or other signs of use, any resulting loss in value may be taken into account.

Refund

After receiving and inspecting your return, we will refund the corresponding amount within 14 days using the payment method used for the order.

Return costs to be borne by the customer will not be refunded.

Questions about your return?

Please feel free to contact us before shipping your return. Our chillisy® team will be happy to assist you with any questions about returns or complaints.