guarantee

Guarantee: purchased via chillisy-shop.com

We offer a 5-year guarantee on all our chillisy products under normal use. We will fix manufacturing defects and help you if you legitimately complain that your product does not last as long as you expect.

Chillisy can repair the product free of charge, send you a replacement item, supply you with a spare part.

By normal use we mean: you use our products for the intended purpose.

After use, outdoor products are always stored dry indoors when the weather is bad.

They take into account that our products need to dry again after getting wet, which is why it is important to let the products dry and then store them in a dry place when they are no longer in use.

You will not attempt to repair broken products yourself. Contact us immediately.

Please remember that our bean bag filling is elastic and after a certain time and intensive use, the filling may lose volume.

They are careful with sharp objects such as nails, scissors, robotic lawnmowers, etc.

If the warranty on your purchase has already expired or you caused the problem yourself (for example, damp storage or other damage), please contact us anyway. It may be possible to repair the product for a fee or a suitable replacement part may be available in our online shop.

If you have any problems, please always contact our customer service: service@chillisy-shop.com. Please also always include your purchase information (orderer, order number, purchase date). We will do our very best to make you happy.

Is this not the answer to your question? We are happy to help you!

Telephone: +43 5442 93081 Email: service@chillisy-shop.com