Shipment
DHL Shipping
Our products are shipped with our logistics partners :
- DHL , for deliveries worldwide
- Swiss Post , for deliveries to Switzerland
Shipping costs
Shipping of our products within Germany, Austria and Switzerland is free of charge for orders over EUR/CHF100.
For orders under EUR/CHF 100.- the following shipping costs apply:
| country | DHL transit time 1 | Shipping costs |
| Germany | 1-3 working days 1 | 7,00 € |
| Austria | 1-3 working days 1 | 7,00 € |
| Netherlands, Belgium, Luxembourg | 3-5 working days 1 | 15,90 €² |
| Spain, France, Italy, Portugal, Greece | 5-10 working days 1 | 15,90 €² |
| Great Britain, Ireland | 5-10 working days 1 | 15,90 €² |
| Denmark, Finland, Norway, Sweden, Iceland | 5-10 working days 1 | 15,90 €² |
| Poland, Romania, Slovakia, Czech Republic, Hungary | 5-10 working days 1 | 15,00 €² |
| Switzerland | 3-5 working days 1 | 10,00 € |
1 unless otherwise stated
² Free shipping for orders over 500.00 euros.
This includes shipping costs of 15.90 euros.
³ Notes on shipping to non-EU member states:
Invoicing is done in euros and without the Austrian VAT of currently 20%. Customs processing fees and the VAT applicable in the destination country are charged to the recipient by the respective customs authorities. Please note that all customs fees and VAT amounts incurred are to be borne by the recipient; this also applies to returns from non-EU member states.
Delivery time
The delivery time for items is usually 7 to 10 working days from receipt of payment.
Freight forwarding items
Some items are shipped as bulky goods due to their size or weight. Additional shipping costs apply and are shown on the invoice.
Delivery time information
The exact delivery time for your order will be displayed in the shopping cart when you order online and will be communicated personally by our staff when you order by phone. If you have provided us with your email address when you placed your order, we will also send you an order confirmation in which you will receive confirmation of the delivery time again. We will also use your email address to provide you with other useful information relating to your order, such as delivery and return confirmations or free payment reminders.
Delays
If some items are not available at short notice or the promised delivery time is delayed, we will inform you by email.
Shipment splitting
If the waiting time is too long, we will automatically split the shipment, which means that you will receive the items that are available for delivery and the delayed items will follow in a separate package. If we have your email address, we will send you a delivery confirmation informing you that your order has been sent in several packages.
Logistics partner
We will package the ordered items as quickly as possible and hand them over to our logistics partners DHL or Swiss Post ready for dispatch. Please note that we have no influence on delays caused by our logistics partners.
Shipment tracking
Using your parcel identification number/shipment number, you can find out the current shipment status of your parcel at any time if the shipping method does not provide parcel tracking. You will receive further information on shipment tracking in your delivery confirmation by email or from our customer service over the phone.